外貿人如何有效的向客戶催尾款？13個客戶跟進郵件模板分享

外貿人如何有效的向客戶催尾款？外貿業務員在日常工作的時候，經常不知道如何更好的去給客戶發郵件，才能引起客戶的回復，推薦以下13種情況下的跟進客戶郵件模板:

1、距離確認收貨超時還有1周，依然未妥投，告知買家物流的大致情況，并且告知買家會給他延長收貨時間，請買家不要提交糾紛。

Hello，xXX.

We have checked the tracking information and found that your parcel is still in transit.This is due to the unusually high demand for logistics during this shopping season. Wehave also extended the time for you to confirm delivery.

lf you have any questions or issues, please contact us directly for assistance ratherthan submitting a refund request. We aim to resolve all issues as quickly as possible!

Thank you!

你好，XXX，

我們檢查了跟蹤信息，發現您的包裹仍在運輸中。這是由于本購物季對物流的需求異常旺盛。我們還延長了您確認交貨的時間。

如果您有任何疑問或問題，請直接與我們聯系以尋求幫助，而不是提交退款請求。我們的目標是盡快解決所有問題!

謝謝!

2.查看到買家付款完成的訂單后，給買家發送訂單確認郵件，并告知預計發貨時間。

Hi xxx.

Thank you for paying for order xxXXXXXX.

we will ship your order within the next 3 days.

lf you have any questions or problems, please contact us directly for assistance.

嗨，XXX，

感謝您為訂單xxxxxxx付款。

我們將在接下來的3天內發貨。

如果您有任何疑問或問題，請直接與我們聯系以尋求幫助。

3.填寫了發貨通知后通知買家當前狀況（訂單號，發貨單號，運輸方式和發貨日期)。

Hello，xXX.

We are pleased to inform you that we have placed your orderl You can track itsprogress using the following tracking number: xXXXXXX.

You can also track the delivery of your order yourself at: www.XXXXx.com. Your orderusually takes around 30 days to arrive, but as this is the peak shopping season andlogistics companies are very busy, some orders can fake a long time to arrive.

lf you have any questions or problems, please contact us directly for assistance.

你好，XXX，

我們很高興告訴您我們已經下達了您的訂單!您可以使用以下跟蹤編號跟蹤其進度:XXXXXX。

您也可以在以下位置自己跟蹤訂單的交付情況:http://wWW.XXXXX.com。您的訂單通常需要30天左右的時間，但是由于這是購物旺季，物流公司非常忙，有些訂單可能會花很長時間才能到達。

如果您有任何疑問或問題，請直接與我們聯系以尋求幫助。

4.超過5天尚未更新物流信息，讓買家再等待。

Dear xxX.

As you know, this is the busiest part of the shopping season and the logisticscompanies are running at maximum capacity.

Your receiving information has not yet been updated, but please rest assured - we willinform you as soon as the update is available.

Thank you for your patiencel

親愛的xxx，

眾所周知，這是購物旺季中最繁忙的部分，物流公司正以最大的產能運轉。

您的收貨信息尚未更新，但請放心-我們會在更新可用后立即通知您。

感謝您的耐心等待!

5.未付款訂單的催尾款模板（請根據您產品的自身特點對描述內容進行修改）。

Dear xXX.

We have received your order for XXXXXXX.

However, it seems that the order has still not been paid for. Please feel free to contactme if there is anything l need to help with price, size etc.

once payment is confirmed, l will process the order and ship it as soon as possible.

Thank you

親愛的xxx，

我們已收到您的×XXXXX訂單。

但似乎訂單仍未付款。如果有什么我需要的價格，尺寸等方面的幫助，請隨時與我聯系。

付款確認后，我將處理訂單并盡快發貨。

謝謝!

6.貨物已經處于簽收狀態，提醒買家確認收貨。

Hello，XXX .

The tracking information indicates that you have received your orderl Please ensurethat your item is in good condition and then confirm satisfactory delivery. lf you haveany questions or problems， please contact us directly for assistance rather thansubmitting a refund request. We aim to resolve all issues as quickly as possiblel

Thank youl

你好，XXX，

跟蹤信息表明您已收到訂單!請確保您的物品完好無損，然后確認滿意的交貨。如果您有任何疑問或問題，請直接與我們聯系以尋求幫助，而不是提交退款請求。我們的目標是盡快解決所有問題!

謝謝

7.貨物退回，換物流方式重新給買家發貨，并延長收貨時間。

Hello，xXX.

Due to the overwhelming demand for logistics this shopping season,the initialdispatch has failed.

Don't worry we have sent your order to another logistics company. You can track thenew delivery of your order at: www.xxXXx.com.

We have also extended the time for you to confirm your delivery.

lf you have any questions or problems,please contact us directly for assistance.

你好，XXX，

由于本購物季對物流的壓倒性需求，最初的派送失敗了。

不用擔心我們已經向另一家物流公司發送了您的訂單。您可以在以下位置跟蹤您的訂單的新交貨: http://www.xXXXX.com。

我們還延長了您確認交貨的時間。

如果您有任何疑問或問題，請直接與我們聯系以尋求幫助。

8.長期在途，確認是否收到貨物，減少買家未收到的費用。

Hello，xxX.

Please don't worry if you haven't received your order yet. We've just checked thetracking information and it's on its wayl

lf you haven't received your parcel,there's no need to worry about your money orpurchase, we will resend your order or you can request a full refund.

lf you have any questions or problems, please contact us directly for assistance.

你好，XXX，

如果您尚未收到訂單，請不要擔心。我們剛剛檢查了跟蹤信息，它就在路上!

如果您沒有收到包裹，也不必擔心您的錢或購買，我們將重新發送您的訂單，或者您可以申請全額退款。

如果您有任何疑問或問題，請直接與我們聯系以尋求幫助。

9.折扣產品推薦。

Dear xXX.

Thank you for your message. Well, if you buy XXXX items at the same time,we canoffer you a discount of XXX%.After confirming your payment, we will ship your orderpromptly. lf you have any other questions, please feel free to contact us.

Thanks and greetingsl

親愛的xx×，

感謝您的留言。好吧，如果您同時購買了XXXX件商品，我們可以為您提供XXX%的折扣。確認您的付款后，我們會及時為您發貨。如果您有其他任何疑問，請隨時與我們聯系。

謝謝與問候!

10.買家議價（填寫希望買家購買的件數和您所能提供的折扣)。

Dear xXX.

Thank you for your interest in our items. l am afraid we are unable to offer you abargain low price as the prices we offer have been carefully calculated and ourmargins are already very limited.However, if you order more than XXXX pieces at atime, we can offer you a discount of XXX%. If you have any further questions, pleaselet me know.

Thank youl

親愛的xx×，

感謝您對我們的物品感興趣?？峙挛覀儫o法為您提供討價還價的低價，因為我們提供的價格已經過精心計算，而且我們的利潤率已經非常有限。但是，如果您一次訂購多于XXXX件，我們可以為您提供XXX%的折扣。如果您還有其他疑問，請告訴我。

謝謝!

11.向買家推薦新品（圣誕節/新年等節日暢銷產品推薦)。

Dear XXX.

With Christmas/New Yearl... .approaching,we see a huge potential market forXXXXXXXXXXXXX. Due to their high profit margins, many customers are buying themon eBay or in retail shops for resale. We have a large quantity of XXXXXXXXXXX.please click on the link below to check them out XXXXXXXXXXX. if you order 10 ormore at a time, the wholesale price is XXX.

Thank you.

親愛的xxx,

隨著圣誕節/新年......的臨近，我們發現XXXXXXXXXX具有巨大的潛在市場。由于其高利潤率，許多客戶正在eBay或零售商店購買它們以進行轉售。我們有大量的XXXXXXXX。請點擊以下鏈接以檢出他們XXXXXXXXXX。如果您一次訂購10件以上，則批發價為XX×。

謝謝。

12.貨物斷貨，推薦類似產品（建議大家及時把斷貨的商品下架)。

Hello，xXX.

We have checked the tracking information and found that your parcel is still in transit.This is due to the unusually high demand for logistics during this shopping season. Wehave also extended the time for you to confirm delivery.

lf you have any questions or issues, please contact us directly for assistance ratherthan submitting a refund request. We aim to resolve all issues as quickly as possiblel

Thank youl

親愛的xxx，

很抱歉，您訂購的商品目前無貨。我將與工廠聯系以查看何時可以再次使用。我想推薦其他類似風格的商品。希望你也喜歡他們。您可以點擊以下鏈接以檢出它們XXXXXX。如果有什么我可以幫助的，請隨時與我們聯系。

謝謝!

13.貨物在海關。

Hello，XXX.

We have checked the tracking information and found that your parcel has now arrivedat the customs office in your country. Please let us know as soon as your order hasarrived at your delivery address. If your parcel is experiencing any delays at customs,please contact them to resolve any issues.

Thank youl

你好，XXX，

我們檢查了跟蹤信息，發現您的包裹現在已經到達您所在國家的海關。請在您的訂單到達您的收貨地址后立即通知我們。如果您的包裹在海關遇到任何延誤，請與他們聯系以解決任何問題。

謝謝!

以上就是13套跟進客戶的模板，希望對您有所幫助。此外，給外貿人分享高效開發客戶的軟件工具【環球快客】，可以按照需求，精準獲取到全球187個國家的采購信息，其中包括外貿客戶信息，如網站，電話，郵箱，facebook，linkedin，twitter，instagram，whatsapp等。